1. Introduction

Welcome to Ready Player One, our gaming platform. We specialize in the sale of pre-owned gaming products, including consoles, accessories, and video games. By purchasing from our website, you agree to the terms and policies outlined below.

2. Nature of Products

All items sold on this website are pre-owned (second-hand) unless explicitly stated otherwise. As such:

• Products may show signs of previous use.
• Original packaging may not be included.
• Minor cosmetic imperfections may be present.

We make every reasonable effort to accurately describe product condition.

3. Sales Policy

All sales made through our platform are considered final, subject to the limited exceptions outlined in this document.

4. No Refund Policy

We operate under a strict no refund policy:

• Once a purchase is completed, no refunds will be issued.
• Refunds will only be considered where required by applicable consumer protection laws.

5. No Returns Policy

We do not accept returns on any products sold, except in cases where:

• The product is defective and covered under a stated warranty.
• The wrong item was delivered.

All return requests must be submitted within the applicable warranty period (if any).

6. Warranty Policy

6.1 General Rule

Products are sold without warranty unless explicitly stated on the product listing or invoice.

6.2 Limited Warranty (If Stipulated)

Where a warranty is provided, it is limited to 7 days from the date of purchase, unless otherwise specified. The warranty covers functional defects only. The warranty does not cover:

• Physical damage
• Water damage
• Misuse or improper handling
• Normal wear and tear

6.3 Warranty Claims

To claim a warranty:

• Proof of purchase is required.
• The item must be returned in the same condition as sold (excluding the reported defect).
• Our team will inspect the product before approving any replacement or repair.

7. Exchanges

Exchanges are only permitted under the following conditions:

• The product is defective and covered under warranty.
• The product is eligible for exchange at our discretion.

We reserve the right to repair, replace, or decline exchange requests after inspection.

8. Product Testing

Where possible, all products are tested before sale to ensure basic functionality. However, due to the nature of pre-owned goods, we do not guarantee long-term performance.

9. Customer Responsibility

Customers are responsible for:

• Verifying compatibility before purchase.
• Inspecting items upon delivery.
• Reporting any issues within the stated warranty period (if applicable).

10. Limitation of Liability

We are not liable for:

• Any indirect or consequential damages arising from the use of our products.
• Loss of data, game progress, or digital content.
• Damage caused after delivery due to misuse.

11. Policy Updates

We reserve the right to update or modify these policies at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

12. Contact Information

For any questions or support requests, please contact us through the official channels listed on our website.

13. Delivery and Shipping Policy

13.1 Shipping Areas

We deliver within designated regions as specified on our website. Delivery availability may vary depending on location.

13.2 Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Delays may occur during peak periods or due to unforeseen circumstances.

13.3 Delivery Timeframes

• Estimated delivery times will be provided at checkout.
• Delivery times are estimates and not guaranteed.

13.4 Shipping Fees

• Shipping costs are calculated at checkout based on location and order size.
• All shipping fees are non-refundable.

13.5 Risk and Ownership

• Risk in the product passes to the customer upon delivery.
• We are not responsible for loss or damage after successful delivery.

13.6 Delivery Issues

Customers must report delivery issues within 24 hours of receiving the order, including:

• Missing items
• Incorrect items
• Visible damage to packaging

Failure to report within this timeframe may result in the claim being declined.

13.7 Failed Deliveries

• If delivery fails due to incorrect address details provided by the customer, additional shipping charges may apply.
• We reserve the right to cancel orders that cannot be successfully delivered.